Q. If I decide to have regular service, do I need to sign a contract?
A. No contract is required unless you will be requesting confidential information. It would be the best to speak to one of our representatives regarding your requirements.

Q. How can I place an order?
A. Our clients have the following choices: Order online, by fax, or by mail.

Q. How long does it take to process an order?
A. Most searches are done within a few hours. In some cases it could take longer. We will advise you ahead of time. We usually process all orders at 11:30 am and 3:30 pm. Orders received after 3:30 pm will be processed on the next business day. Rush services are available under certain conditions.

Q. How would you deliver information to us?
A. You can choose from the following methods of delivery: Fax, Mail, E-mail, Courier.

Q. If this is my first order, do I need to complete any special forms?
A. Yes. Contact us. We will send you a short application form to establish a new account. Once you complete it just fax it back to us.

Q. What method of payment do you accept?
A. We accept: Visa, Master Card, Amex, Deposit account or direct deposit to our account at any branch of Bank of Montreal.

Q. What would you charge, If a search does not produce any results?
A. Since we only act as the transmitters of information, we do not create the search results. As such a negative search results counts as a search and a regular charge applies.